BabaUmp
Support
Get help with BabaUmp
We're here to help you get the most out of BabaUmp. Whether you need technical support, have questions about features, or want to provide feedback, our team is ready to assist you.
Contact Support
Email Support
Get help via email
We typically respond within 24 hours during business days.
What We Can Help With
Technical Issues
- • App crashes or errors
- • Video upload problems
- • Processing failures
- • Account access issues
- • Performance problems
Feature Questions
- • How to use specific features
- • Training analysis guidance
- • Session management
- • Data export options
- • Privacy settings
Account & Billing
- • Subscription management
- • Payment issues
- • Account recovery
- • Profile updates
- • Data requests
Feedback & Suggestions
- • Feature requests
- • Bug reports
- • User experience feedback
- • Training improvement ideas
- • General suggestions
Before Contacting Support
Quick Troubleshooting Steps
- Restart the app - Close and reopen BabaUmp to resolve temporary issues
- Check your internet connection - Ensure you have a stable connection for video uploads
- Update the app - Make sure you're using the latest version
- Clear app cache - Free up storage space if experiencing performance issues
What to Include in Your Support Request
Help Us Help You Faster
- Device information - Phone/tablet model, operating system version
- App version - Found in app settings or app store
- Detailed description - What you were trying to do when the issue occurred
- Error messages - Any error text or codes you see
- Steps to reproduce - How we can recreate the issue
- Screenshots or videos - Visual evidence of the problem (if applicable)
Business Hours
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (AEST)
Saturday: 10:00 AM - 4:00 PM (AEST)
Sunday: Closed
Other Ways to Get Help
Privacy & Data Requests
For privacy-related questions, data requests, or account deletion, please contact:
contact@avyari.comBusiness & Partnerships
For business inquiries, partnerships, or enterprise solutions:
sales@babaump.comWe're Here to Help!
Our support team is passionate about cricket and technology. We understand the importance of your training sessions and are committed to helping you get the most out of BabaUmp. Don't hesitate to reach out - we're here to support your cricket journey!